Frequently Asked Questions
+ What's inside the box?
Your Kit will include a some tools of the trade (a pencil, mini scale, long tape measure, and sunscreen in a handy pouch), welcome card that looks like a treasure map, vellum plan layers, and six easy-to-follow booklets that will get your excited about your outdoor space.
+ What is a Concept Plan?
A Concept Plan is a drawing that sets the overall vision for landscape renovations, ensuring that all outdoor areas are useful and connected. You can either hand this over to an installer, present it to your Homeowner's Association for approvals, or start building DIY projects.
+ How long does it take to finish the Concept Plan?
It’s different for everyone, but the general average is about an hour per step. We've included the estimated time to finish each step on the booklet cover so you'll know how much time to budget.
Whether you want to space out the steps a half-hour at a time, or power through the Kit in a day is up to you!
+ Will my Kit include specific plants to use?
YardKit helps guide homeowners through the process of designing a layout for landscape elements property-wide, though it doesn't get too far into the details.
But stay tuned: a supplemental Kit just for plants is in the works! Be sure to sign up for the newsletter to hear about it first.
+ I'd like to give a Kit as a gift.
What a great idea! We're happy to include a hand-written gift note in your box, just email us right away at firstname.lastname@example.org. We never include receipts or inventory / packing slips inside any of our boxes, knowing that they have been emailed to the buyer.
+ Have a different product question or bit of feedback?
We'd love to help, and we're always looking for feedback. Send a note our way: email@example.com.
Orders and Shipping
+ How long will my Kit take to arrive?
Orders take 2-3 days to process and 1-6 days to ship, depending on where it's going and what shipping option you select at checkout. If you're in a pinch, we'll try to help, just email us at firstname.lastname@example.org.
+ Is shipping included?
We're always striving to keep shipping costs low, though per-Kit shipping is an additional cost.
+ Help, I just realized my order info was wrong!
We’ll help you get your Kit to the right place. Send us a note at email@example.com, or call 415-226-6605 with your order number and the correct address. So long as your order hasn’t shipped, we’ll update the address prior to sending your Kit. If it's already on the way, we'll do our best to reroute it through your selected shipping option.
+ I forgot to add my promo code!
We know the feeling. Please reach out to firstname.lastname@example.org with your order number and the code you'd like to use. (Please note that price adjustment requests must be made within 24 hours of placing your order.)
+ What's your return policy?
If you're not happy with your Kit, we're happy to refund the purchase price. We only ask that you tell us why so we can make it more useful to you next time!
+ Have a different question about an order?
Reach out at email@example.com We'd love to help!